Blueink's top-notch support impacts Urban Health Plan

eSignature solutions that care, UHP's journey with Blueink

Urban Health Plan, a network of federally qualified community health centers, provides primary and specialty care to underserved communities. With a commitment to improving health outcomes, it continuously seeks innovative solutions to enhance their operations, including administrative and patient-facing processes. Streamlining document management is a critical component of these efforts, with significant benefits for both operational efficiency and patient care quality.

Jose Otero, the Director of Technology Innovation at Urban Health Plan for more than 25 years shared that transitioning to Blueink significantly improved their eSignature processes. 

"Prior to using Blueink, we used a product called PandaDoc and DocuSign. We worked with them in tandem. Form and functionality was great, but there were some inconsistencies with support and pricing. As remote work became prevalent, what had transpired is that the cost became a rising issue. So we had to reevaluate the products we were using at that point," Otero shared

However, partnering with Blueink significantly transformed their experience. Blueink offered affordable pricing, exceptional customer support, and seamless integration, facilitating a smooth transition for over a thousand users. Customizable features like smart links streamlined workflows and ensured compliance with new regulations, resulting in high user satisfaction and a robust vendor-client relationship.

Otero particularly emphasized this profound impact of Blueink's personalized support, contrasting it with larger competitors. 

Breaking Through the Barriers

Before adopting Blueink, Urban Health Plan utilized PandaDoc and DocuSign in tandem. While these products offered excellent form and functionality, they fell short in critical areas like support and pricing, particularly as remote work became more prevalent. 

"Form and functionality were great, but there were some inconsistencies with support and pricing. As remote work became prevalent, the cost became a rising issue. So we had to reevaluate the products we were using at that point," Otero explained.

The first major inconsistency was the lack of support. According to Otero, "It's not like what we experienced with Blueink, right? We make a phone call, somebody responds, we have a person that we can contact and reach whenever it's required." 

This level of personalized support and rapid response to issues is something Otero values highly. He noted that with larger companies like PandaDoc and DocuSign, "you're a small fry in the grand scheme of things, but Blueink feels very intimate, feels very professional, feels very right and a good feel for us because they're very responsive to our needs."

This exceptional level of support is not an added expense with Blueink – it's included as part of our standard offering. Our pricing covers a range of services such as live chat, migration support, user training, and more for enterprise customers. This comprehensive approach ensures that businesses, regardless of size, receive the attention and care they need to thrive with Blueink’s solutions.

Blueink then stands out as a better all-encompassing solution by combining superior form and functionality with unparalleled support and cost-efficiency. The personalized service, responsive support, and inclusive pricing model make Blueink the ideal choice for organizations looking to streamline their e-signature processes while maintaining high levels of satisfaction and operational efficiency.

Smooth Sailing with Blueink

Otero's decision to switch to Blueink was influenced by his rigorous research process, which involved test-driving various products, including RabbitSign. However, his encounter with Rocco, Blueink’s VP for Sales sealed the deal. "When I met with Rocco, it was a no-brainer. He answered all the questions. He dotted the I's and crossed the T's. And the search ended fairly quickly after that."

Here are the several key factors pointed out by Otero why making a switch worth the shot:

• Superior Support and Responsiveness: Blueink provided exceptional customer support, with a dedicated contact person available for immediate assistance. "We make a phone call, somebody responds, we have a person that we can contact and reach whenever it's required," shared Otero.
• Cost-Effectiveness: From a financial perspective, Blueink proved to be a viable and sustainable alternative to its competitors. 
• Customizable and User-Friendly Features: Otero emphasized the seamless integration and user-friendly nature of Blueink, stating, "The goal is to have a tool that is fluid with the person irrespective of their position, and it achieves that very well."
• Blueink's smart links feature was particularly praised for its ease of use and seamless integration into existing workflows. "The smart links...are fairly easy, fairly intuitive. You know, you can attach the link to a website...and it's a one and done."

A Seamless Success Story

The transition to Blueink, involving over a thousand users, was a complex process that Blueink facilitated smoothly. 

Otero recounted, "Blueink made it very easy to make it understandable to, to collaborate. So I was involved with the whole thing about creating training videos. Initially, your team went right to work. They started developing the training videos. We gave that to our training department and they assigned it to the users and they took the training and the minute they finished, we assigned them a license. So it was fluid."

When asked about his favorite feature of Blueink, Otero highlighted the SmartLiinks. "The SmartLinks. We did see that in other products, but it didn't work as well. This one is fairly easy, fairly intuitive. You know, you can attach the link to a website. You can attach the link to an email and send it off and people could just click on the embed and direct them directly where it needs to go. They fill out the form and it's a one and done."

This feature has been instrumental in streamlining their processes, both for patient forms and internal use. "We have our own standardized forms that are used for both patients and for in-house employees. And we just create templates, add a smart link, click here, fill it out, send it back. You know, so that's how we utilize it. And again, it's super easy."

‍Partnering for Progress

Overall, Otero's experience with Blueink has been overwhelmingly positive, emphasizing the company's commitment to building strong client relationships. Urban Health Plan's experience with Blueink underscores the importance of exceptional customer support, cost-effectiveness, and user-friendly features in choosing an eSignature solution. Blueink's dedication to understanding and meeting client needs has positioned it as a valuable partner in Urban Health Plan's ongoing mission to provide high-quality healthcare services.

"This is the second time in my lifetime where I met a group of people in which they delivered on what they were going to say, and they went above and beyond. And...What I have to say about that is, yeah, you could probably find a technology that could suit your needs similar to Blueink, but I can assure you nine out of 10 times you're not gonna have this kind of experience. And I vouch for Blueink 100%."

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