Improving Operational Efficiency and Stakeholder Satisfaction at AHI Properties

Driving Client Success at AHI Properties Through an Efficient, Cost-Effective eSignature Solution

AHI Properties, one of the largest property management companies in the Southeast, has established itself as the premier solution for quality rental homes, real estate purchases, and professional property management. With over 100 employees, they've built their reputation as one of the most efficient property management firms in the country by improving customer, vendor, and employee experiences through innovative technology integration.

Streamlining document management proved critical for both stakeholder satisfaction and operational efficiency.

Bryan Jenkins, Principal Broker at AHI Properties, shared that transitioning to Blueink significantly transformed their eSignature processes and bottom line.

"AHI had a previous provider that lacked quality customer service, an account rep that changed every ninety days and cost that adjusted upward every year. Once we switched to Blueink there was an immediate cost-savings of 45% year one and an impactful difference in customer service."

Struggles Before Blueink Adoption

Before adopting Blueink, AHI Properties struggled with an eSignature provider that fell short in critical areas. The lack of efficient customer service and frequent changes in account representatives every 90 days created inconsistency, while rising annual costs limited their ability to fully integrate eSignatures across their workflows. This hindered their transition toward a paperless operation and impacted their efficiency.

With Blueink, the company received dedicated support that responded within minutes, ensuring no delays in their fast-paced property management operations.

How Blueink Transforms AHI Properties’ Operations

Blueink's impact on AHI Properties was evident through several key innovations:

Attachment Fields Solution:

Previous delays in collecting supporting documentation from applicants slowed lease approvals and cost rental owners valuable opportunities. Using attachment fields allowed applicants to submit documents with their forms, enabling quick review and faster approval/denial of applications within minutes.

SmartLinks Integration:

Delays in securing client signatures occurred when property owners, especially those out of state, couldn't visit in person, slowing down contract finalization, approvals for necessary property action, and tax documentation updates. Blueink’s SmartLinks enabled owners to quickly complete documents, streamlining leasing, maintenance, and tax reporting.

Audio-Guided Review:

Tenants were required to visit the office for electronic signatures, which caused delays with move-in timing and misunderstandings with the expectations of the lease. Blueink allowed tenants to sign documents at their convenience, with an audio-guided review to recreate the in-person signing experience through digital delivery, ensuring clarity and reducing delays.

A Seamless Transition to Blueink

The transition to Blueink, despite the complexity of AHI's operations, was remarkably smooth. Within just 3 days, AHI Properties was fully operational on the Blueink platform, with all team members trained and ready to utilize the new system.

The impact of implementing Blueink was immediate and measurable:

Operational Excellence:

• 58% improvement in productivity
• 70% increase in customer service satisfaction
• Substantial reduction in document errors

Cost Efficiency:

• 45% cost savings in the first year
• Expanded eSignature integration across workflows
• Reduced operational expenses

Support Quality:

• 3-day implementation timeline
• Support requests addressed within 5 minutes
• Dedicated customer care team

Partnering for Growth and Innovation

AHI Properties' experience with Blueink highlights the importance of choosing an eSignature solution that combines cost-effectiveness with superior support. The implementation not only delivered significant cost savings but also transformed their operations, enabling them to provide better service to their clients and property owners while maintaining a healthy bottom line.

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