Mobile-First Document Signing: How SMS Document Delivery Drives Business Results

In today’s fast-paced world where competition is fierce and time is prized, SMS document delivery has emerged as a game-changing solution for organizations looking to enhance efficiency, cash flow, and customer experience.

With studies showing that people interact with their phones an average of 85 times a day, including immediately upon waking up, just before going to bed, and even in the middle of the night, organizations must adapt their document workflow to meet signers where they are—on their phones.

Through mobile-first esignature solutions, you can accelerate your processes and finalize transactions faster. At Blueink, one of our platform’s core features is SMS Delivery, which enables lightning-fast turnarounds of critical documents. In this article, we’ll dive deep into the business case for SMS document delivery.

Email vs Text: Understanding Document Delivery Options

Businesses have traditionally relied on email for sending contracts, agreements, and forms. It remains invaluable for formal business communications, detailed documentation, and scenarios requiring careful review. Email excels at managing lengthy exchanges, facilitating team input, and maintaining a searchable archive of business transactions.

However, as communication habits evolve, document delivery via SMS has emerged as a powerful alternative, especially for time-sensitive tasks. A global study revealed that SMS delivery is 2.5x more preferred than email in situations requiring immediate attention. With text messages achieving a 94% open rate within nine minutes and accelerating response rates by up to 45% compared to email, SMS delivery offers unparalleled speed for closing deals, securing time-critical approvals or authorizations, and addressing urgent matters. 

So, how does SMS delivery translate into tangible benefits for businesses?

The Benefits of SMS Delivery

Beyond speed, SMS delivery brings significant advantages that help businesses thrive. Here are some of the benefits of this document delivery method:

Boost in Efficiency and Bottom Line

The impact of SMS delivery on business efficiency is both immediate and measurable. Important documents get seen promptly, eliminating delays and the need for follow-ups.

Consider the experience of Brightside Specialty Pharmacy in using this feature:

"Serving workers' comp statewide, signatures were a pain. We tried DocuSign and HelloSign, but they weren't efficient. BlueInk's SMS feature changed it all. Patients sign instantly, mistakes are rare. Our document processing time went from a frustrating 10 days down to less than an hour. Plus, it's a budget-friendly choice, and that's been a real game-changer for our pharmacy!"

-Tan Pham, Pharmacist, Tytus Group, Brightside Specialty Pharmacy

The transformation from a 10-day process to a one-hour turnaround represents not just time savings but also accelerated revenue cycles and improved cash flow. This significant reduction in processing time highlights how mobile document signing directly impacts a business’ efficiency and bottom line.

Enhanced Convenience While Maintaining Security

SMS document delivery allows signers to review and sign documents from their smartphones, enhancing their overall experience through a simplified process. It spares the signer from the hassle of scouring through a crowded email inbox.

Additionally, Blueink’s SMS Delivery combines convenience with enterprise-grade security, addressing compliance requirements. We implement end-to-end encryption, ensure compliance with regulations including HIPAA and GDPR, and provide comprehensive audit trails for every transaction.

This perfect blend of secure document signing and convenient delivery method has driven tangible business results for Medical Resources Inc.:

"The advanced feature set, being able to text out a request for signature via phone number, is highly convenient for a lot of our patient caregivers. Blueink's SMS delivery combines speed and security in one seamless process. This feature allowed Medical Resources to follow up with patients more effectively, ensuring that they received the necessary signatures to get paid for their services."

-Stephen Marshall, IT Administrator, Medical Resources Inc.

Higher Document Completion Rates Through Improved Accessibility

With almost 70% of the world's population owning a smartphone, SMS offers greater accessibility that translates directly to faster document completion. Furthermore, according to a study, 91% report they never leave home without their phones. SMS Delivery puts your documents directly in your signer’s hands for near-instant attention, leading to higher completion rates and reduced administrative burden.

As Dr. Rhoda Gouin, Director of Exceptional Student Education at Thomasville City Schools, shares:

"The first important part was that you could send the SMS using Blueink. We have a lot of parents who aren't necessarily going to have a home computer setup, but they have a cell phone and they can text."

Improving Your Workflow Through SMS Document Delivery

In today's mobile-first world, the advantages of SMS document delivery extend far beyond simple convenience. Organizations from various industries that implement this method report remarkable improvements in processing times, cost savings, cash flow, and customer satisfaction.

Our clients in the healthcare industry have accelerated their processing time and revenue cycles through remote document signing via SMS. Similarly, an educational institution has leveraged a paperless document process facilitated through SMS to reach parents who may not have easy access to a computer.

The combination of immediate delivery, high engagement rates, and a user-friendly process makes SMS delivery a strategic business tool driving measurable results.

Ready to transform your document signing process and drive better business results? Get in touch with us to learn more about how Blueink’s SMS Delivery can help improve your business efficiency and bottom-line results.

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