Frequently asked questions

Blueink is a closely-held and privately funded company. We are hyper-focused on efficiency throughout all aspects of our business, which has allowed us to build a market-leading eSignature solution while maintaining a lean and efficient operation. Unlike DocuSign, we're nimble and tailor solutions to fit you perfectly.

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They're hard to reach, give last-minute price hikes and charge extra for support.  Blueink's team is around when you need us. Plus, we won't squeeze you with price hikes – we're here to empower your eSignature journey and wallet.

At Blueink, we offer a range of contract vehicles to simplify procurement for our valued customers. Our available contract vehicles include NASPO (National Association of State Procurement Officials), NCPA (National Cooperative Purchasing Alliance), Omnia, and GSA (General Services Administration).

Blueink was founded in 2014 by two best friends who shared a vision of prioritizing the customer and signer experience above all else. This simple yet often overlooked truth has been the cornerstone of our success. Blueink isn't just an eSignature solution; we're an extension of your team, a companion in your office, and a trusted ally for your business.

Blueink's headquarters is located in the heart of Scottsdale, Arizona.

We take data security and compliance seriously. We are fully compliant with key data regulations, including GDPR (General Data Protection Regulation), HIPAA (Health Insurance Portability and Accountability Act), SOC 1 Type 2, and 21 CFR Part 11.

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Blueink is actively working towards achieving SOC 2 Type 2 compliance taking our data security commitment to the next level.

A Bundle represents the entire transaction from creation to completion. Your envelope can have as many signers, documents, and attachments as you need as long as you send everything out together in a single transaction, all at once.

Think of a Template as a blueprint for your documents. It's like setting up the structure with placeholders, text, signatures, and more. Just like you use a blueprint to build a house, a Template helps you create new Bundle with all the needed elements for a smooth transaction.

No, signers do not need to create an account to sign documents. Our eSignature platform offers a hassle-free and efficient process that allows anyone to sign documents without needing an account or log in.

Yes, even if you choose to cancel your Blueink account, you will retain access to all the documents you completed using Blueink.

It is not possible to send a document to someone via text message and email simultaneously; the document delivery must be initiated either via email or text message.

Yes, Blueink provides in-person signing capabilities, offering a versatile eSignature solution that accommodates remote and face-to-face signing scenarios.

Yes, Blueink provides the ability for documents to be turned into fillable forms that a URL can access.  Learn more about our Smart Link Forms here.

No, signers do not need to download or install any apps to sign documents. Our platform offers a hassle-free, app-free signing process that can be completed directly through a web browser.

No, Blueink does not currently offer notarization services.

Experience our product for 14 days with our risk-free, no-obligation-free trial! No payment information is required upfront, and you can cancel anytime during the trial period without any charges. If you find our eSignature solution is the right fit, you can easily subscribe after the trial ends.

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For Enterprise customers looking to explore our Enterprise features, we also offer an Enterprise free trial. Simply contact us, and our team will be more than happy to set up an Enterprise trial.

You can purchase additional capacity to accommodate your needs if you exceed your allocated usage within your chosen bundles. At Blueink, we don't charge overage fees to our customers.

Unlimited Bundles offer you the flexibility to send endless bundles without any restrictions or limitations on the number of documents sent.

The Business Pro plan offers unlimited bundles, allowing users to send as many bundles as needed without limitations. On the other hand, the Enterprise plan provides unlimited users, enabling multiple team members to access the platform without additional costs.

The Business Pro plan is priced based on a per-user model, where the number of users in your organization determines the cost. In contrast, the Enterprise plan is priced based on a per-bundle model.

The Enterprise plan builds upon the Business Pro features and introduces advanced functionalities. These additional features empower Enterprise users with enhanced delivery options, customization, dedicated onboarding support, and more comprehensive capabilities

Absolutely! We are proud to extend a special non-profit discount to eligible customers as part of our commitment to supporting non-profit organizations.

Contact our sales team to obtain a personalized quote for the Enterprise plan that suits your needs. They're here to collaborate, understand your requirements, and provide a fitting pricing plan.

Blueink provides multiple customer support channels to assist you promptly. All customers can reach our in-app chat team and email support for quick assistance.

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Enterprise customers benefit from an additional level of support. In addition to in-app chat and email support, Enterprise customers receive the assistance of a dedicated onboarding team.

Blueink offers comprehensive onboarding support for Enterprise customers as part of our commitment to seamless implementation. This includes transitioning templates and re-training users to ensure a smooth transition to our platform for your existing provider.

Certainly! Blueink provides robust API support, helping customers to seamlessly integrate our electronic signature capabilities into their products or applications.

Absolutely, API customers have the opportunity to test Blueink's API at no cost thoroughly. There's no time limit for API testing, ensuring you can assess the API's performance and features at your own pace. When you're satisfied, you can proceed to set the API live. At this point, you will need to purchase a subscription to continue using the API.

API plans at Blueink are specialized pricing options designed for customers seeking to integrate our electronic signature solutions into their products or applications using our API.

API plans include a limited number of “regular” Bundles, allowing you to send Bundles from the Blueink Dashboard and via the API. However, if you need to regularly send Bundles from the Dashboard and via our API, an Enterprise plan is probably the best fit for your organization. Please contact our sales team to discuss options.